Our promise is to match guests with the best homes and hosts in the world for an incredible stay experience. To fulfil that promise, we’re looking for hosts who honour their bookings, day in, and day out.
In the event of host cancellation:
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In addition to refunding the full accommodation charges, you will also need to pay a penalty fee/amount equivalent to 20% of the accommodation charges for the booking.
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We reserve the right to reduce or not charge this amount based on the circumstances of the cancellation in our sole discretion.