Privacy Policy

Our website address is: https://away.rentals.

Away.rentals  Privacy Policy

This document sets out the basis on which any personal data Away.rentals (hereinafter referred to as “Away.rentals”, “we”, “us” or “our”) collect from you, or that you provide to us, will be processed by us. By using our website (“Website” or “site”), you indicate that you accept this Privacy Policy.

Away.rentals operates a holiday rentals management system for managers of holiday rental properties and guests  (“Platform”).

Away.rentals is a trade name  under  Rua Do Visconde De Anadia 19- S’P, 9050-020

This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to you, and you should stop accessing the Platform and deactivate your Away.rentals Account.

Definitions

Where the definition of a term does not appear in this Privacy Policy (such as “Listing”, “Accommodation”, “Content,” “Services” etc.), it shall be given its definition as outlined in our Property Manager Terms & Conditions.

“Affiliates” means companies related by common ownership or control. They can be financial and non-financial companies.

“Aggregated Information” means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.

“Data Controller” means Away.rentals, the company responsible for the use and processing of Personal Information.

“Third Parties” means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and Away.rentals.

“Personal Information” means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.

What types of information do we gather about our users?

Information that you give us

We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Platform and Services. Examples include when you:

▪ fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID and other verification information;

▪ access or use the Platform, such as to list Accommodations, make or accept bookings, pay for Accommodations, book or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users;

▪ link your account on a Third-Party site (e.g. Facebook) to your Away.rentals Account, in which case we will obtain the Personal Information that you have provided to the Third-Party site, to the extent allowed by your settings with the Third-Party site and authorised by you;

▪ communicate with Away.rentals; and

▪ share information with another User.

Information we get from your use of our Platform

We also receive, store and process information, possibly including Personal Information, when you access or use our Platform and Services, including but not limited to:

Mobile Data

When you use certain features of the Platform, in particular from a mobile device, we may receive, store and process different types of information about your location, including general information (e.g. IP address, postal code) and more specific information (e.g. GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.

Log Data

We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Away.rentals or logged in to your Away.rentals Account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages.

Cookies and other Tracking Technologies

Away.rentals uses cookies and other similar technologies, such as mobile application and other device identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Away.rentals services on Third-Party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

We may, either directly or through Third Parties we engage to provide services to us, also continue to track your behaviour on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform. We may also, either directly or through Third-Parties we engage to provide services to us, track your behaviour on our own Platform to market and advertise our services to you on the Platform and Third-Party websites. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests. In addition, if you disable cookies, you may lose some of the features and functionality of using our Platform and Services, as cookies are necessary to track and enhance your use and access.

Third Parties may not collect information about users’ online activities on the Platform except as described in this policy and our Cookie Policy.

Third-Party social plugins

Our Platform may use social plugins which are provided and operated by Third-Parties, such as Facebook or Google.

As a result of this, you may send to the Third-Party the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party.

Please refer to the Third Party’s privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

How we use and process the information that you provide or make available

We use, store and process information about you for the following general purposes:

▪ to enable you to access and use the Platform;

▪ to enable communication between Guests and Property Managers, including but not limited to sending messages or other information during the Booking process;

▪ to operate, protect, improve and optimise the Platform, Away.rentals business, and our users’ experience, such as to perform analytics, conduct research, personalise or otherwise customise your experience, and to provide customer service;

▪ to help create and maintain a trusted and safer environment on the Platform and Service, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you;

▪ to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

▪ to send you marketing, advertising, and promotional messages and other information that may be of interest to you, including information about Away.rentals, our services, or general promotions for partner campaigns and services;

▪ to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Away.rentals or our Third Party business partners; and

▪ to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties.

When we disclose or share your personal information, and to whom

We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area (“EEA”) including the United States. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.

Your Personal Information may be disclosed as follows.

For Property Managers only:

▪ Parts of your user profile that contain some Personal Information may be displayed in other parts of the Platform and Sales Channels to other users or if you post content in our Help Centre community forum or other features on the Platform that are visible to the general public.

▪ You Listing when published in Sales Channels it will include some information such as the location of your Accommodation, your listing description and photos, your Listing rates and your calendar availability, your public profile photo, your responsiveness in replying to Guests’ queries, and any additional information required to accurately promote your Listing.

▪ The Platform allows your Listings to be published in Sales Channels, where your Personal Information and Listing content may be included in search engines, in which case your profile and Listing pages will be indexed by search engines and may be published as search results.

▪ When a Guest has stayed at your Accommodation, we may ask them to review you as a Property Manager and/or your Accommodation. If you choose to reply to a Guest’s review, your reply may be public on the Platform and published in Sales Channels.

▪ We may distribute parts of the Platform (including your Listing) for display on sites operated by Away.rentals’ business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.

▪ You billing and payout information will never be shared with another user.

For Guests only:

▪ When you submit a request to book an Accommodation, your full name, and other Personal Information you enter into the Booking page on each Sales Channel, such as your telephone number and email address, is securely transmitted to us and will become visible to the Property Manager of any Listing you Book or request to Book. We will not share your phone number and email address with the Property Manager unless there is a confirmed booking.

▪ When your request to book an Accommodation is accepted by the Property Manager, we will disclose some of your Personal Information to the Property Manager and any other confirmed Guest. However, your billing and payment information will never be shared with another user.

▪ When you stay at a Property Manager’s Accommodation, we may ask you to review the Property Manager and/or the Accommodation. If you choose to provide a review, your review may be public on the Platform and published in Sales Channels.

For both Property Managers and Guests:

▪ You may link your account on a Third-Party social networking site to your Away.rentals  Account. We refer to a person’s contacts on these Third-Party sites as “Friends”. When you create this linkage:

▪ some of the information you provide to us from the linking of your accounts may be published on your Away.rentals Account profile;

▪ your activities on the Platform may be displayed to your Friends on that Third-Party site, for example if you share your Accommodation or your booking details on that Third-Party site;

▪ the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and

▪ the publication and display of information that you provide to Away.rentals through this linkage is subject to your settings and authorisations on the Platform and the Third-Party site.

▪ Away.rentals may provide your Personal Information to its Affiliates, and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.

▪ We may also engage Third Parties, who may be located outside of the EEA, to provide services to us, including but not limited to technology services and services to help verify your identification, to help match the photo on your ID to other photos of yourself you send to us, to conduct checks against databases such as but not limited to public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, to serve targeted ads, and to facilitate the payments or reimbursements you request. We may provide Personal Information about you to these Third Parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such Third Parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.

▪ You acknowledge, consent and agree that Away.rentals may access, preserve and disclose your account information and Collective Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary (a) to respond to claims asserted against Away.rentals; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as the Property Manager Terms and Conditions and this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-buging purposes; or (e) to protect the rights, property or personal safety of Away.rentals, its users or members of the public.

▪ We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:

▪ providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or

▪ we believe that providing notice would (a) be futile, (b) be ineffective, or (c) would create a risk of injury or bodily harm to an individual or group, or (d) create or increase a risk of fraud upon Away.rentals property, its Members, the Platform, Application, or Services (collectively, “Risk Scenarios”).

▪ In instances where Away.rentals complies with legal requests for user data without notice to the user for the reasons described above, Away.rentals will use commercially reasonable efforts to notify that user about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

▪ We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

How to access, change or delete your information, or cancel your account

You may review, update, correct or delete much of your Personal Information by logging in your Away.rentals Account. If you would like to cancel your Away.rentals Account entirely, you can do so by contacting us at hello@away.rentals from your registered email address. Please note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform, even after you Away.rentals  Account is cancelled.

How long we keep your information for

Away.rentals may retain certain information associated with your use of the Website in our archives, including for analytical purposes as well as for record-keeping integrity. The periods for which Away.rentals retain your information depend on the purpose for which we collected it and we use it.

Away.rentals will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.

Securing your personal information

We are continuously implementing and updating administrative, technical, and security measures to help protect your Personal Information against unauthorised access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the security of your transmissions to us and of your Personal Information that we store.

Your privacy when you access third-party websites and resources

The Platform may contain links to other websites not owned or controlled by Away.rentals. Away.rentals does not have any control over Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.

Some portions of the Platform implement Google Maps services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use (located at www.google.com/intl/en_us/help/terms_maps.html) and Google’s privacy policy (located at www.google.com/privacy.html), as may be amended by Google from time to time.

Business transfers by Away.rentals

If Away.rentals undertakes or is involved in any merger, acquisition, reorganisation, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.

Changes to this Privacy Policy

We may change how we collect and then use Personal Information at any time and without prior notice, at our sole discretion. We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the “Last Updated” date at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.

It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your Away.Rentals Account.

For users residing in the EU

Your rights to review and update information

If you reside in the EU, you may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. There may be a charge to access your personal data. We may also request proof of identification to verify your access request. All requests should be addressed to “Data Protection”, Rua Do Visconde De Anadia 19- S’P, 9050-020

We endeavour to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.

You may also request the erasure of your Personal Information if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to “Data Protection”, Away.rentals Rua Do Visconde De Anadia 19- S’P, 9050-020. There is no charge for making such a request.

Your right to see and challenge information provided to us by third parties

You are entitled to see and challenge any information that Third Parties may provide to us as part of our fraud detection, prevention and risk assessment efforts in circumstances where all of the following factors apply: (i) if we use Third Parties to carry out automated checks or risk assessments, and (ii) if we make a decision which has legal consequences for you or which significantly affects you, and (iii) if such decision is based solely on such automated checks or risk assessments. In order to request this, please address your request directly to “Data Protection”, Away.rentals Rua Do Visconde De Anadia 19- S’P, 9050-020. Please state clearly in your request that you wish to see and/or challenge the information that Third Parties may have provided to Away.rentals as part of our fraud detection, prevention and risk assessment efforts. We may request proof of identification to verify your request.

Cookie policy

Away.rentals uses “cookies” in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognise your browser, while another could store your preferences and other information.

Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Platform may not work as intended or may not work at all without having cookies enabled.

Away.rentals cookies and Third Party cookies

Away.rentals may place our cookies on your device via the Platform. Accordingly, our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

We may also allow our business partners to place cookies on your device. For example, we use Google Analytics for web analytics, and so Google may also set cookies on your device. As further explained below, Third Parties may also place cookies on your device for advertising purposes.

There are two types of cookies used on the Platform, namely “persistent cookies” and “session cookies”.

Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.

Other technologies

The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our email messages to you to determine whether you have opened a certain message or accessed a certain link.

Uses for our cookies

Away.rentals uses cookies and similar tracking technologies for a number of purposes, such as the following:

▪ To enable, facilitate and streamline the functioning of the Platform across different webpages, devices and browser sessions.

▪ To simplify your access to and use of the Platform and make it more seamless.

▪ To monitor and analyse the performance, operation and effectiveness of the Platform, so that we can improve and optimise it.

▪ To show you content (which may include advertisements) that is more relevant to you.

▪ For fraud detection and prevention.

Uses for Third-Party cookies

Our partners’ cookies are intended to obtain information to help them provide services to Away.rentals. For example, Third Parties we engage to provide services to us may track your behaviour on our Platform to market and advertise Away.rentals listings or services to you on the Platform and Third-party websites, or to help us detect or prevent fraud or conduct risk assessments. Third Parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or Third-Party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance. You may also be able to control advertising cookies provided by publishers, for example Google’s Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform, however it will not be tailored to your interests.

Disabling Cookies

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some of the interactive features of the Platform.

Changes to this Cookie Policy

We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know either by posting the changed Cookie Policy on the Platform or by sending you an email.

It’s important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide the Platform to you, and you only option is to stop accessing the Platform and Services and deactivate Away.rentals Account.